Model Programs

Getting good performance from teams is a leader's daily challenge. However, it is often hard to balance formal performance management processes, team members' attitudes and changing business priorities. This program helps leaders pull the key performance levers together in a unified, effective way to help each team member do well. Using evidence based research done in real workplaces it covers how supervisor relationships influence performance, how they can use feedback effectively and how they can integrate daily performance management with corporate performance frameworks.

This workshop is suitable for people who are:

1. New to supervising teams or managing a new mix of staff and issues
2. Responsible for closing gaps between expectations and performance
3. Managing people with a mix of motivations, skills and levels of commitment.

Download the Leading Performance overview sheet

Many organisations miss out on the full benefits of the changes they implement. Worse still, they create legacies of disappointment that make the next change harder. Fortunately, good change management practice has been demonstrated to achieve or exceed the targeted benefits. This workshop focuses on what happens to people during change. It aims to build the capability of participants to anticipate, interpret and manage the different issues and opportunities that emerge during change.

This workshop is suitable for people who are:

1. Working on a change program
2. Leading a team that has to deal with change
3. Developing new products, services or processes for the organisation
4. Working in an area facing changes in the market, technology or regulation

Download the Leading Change overview sheet

People at work have to train others at some point but have no need to become professional trainers. This program helps people use their strengths by understanding key issues about training others. It covers how people learn, safety issues, covering learning gaps, using plans and resources, preparing and delivering training activities, dealing with the dynamics of training during a change process and tracking and measuring progress.

This workshop is suitable for people who are:

1. Required to help others learn a new process or system in the next 6-12 months
2. In a role that requires passing on knowledge or skills in non-accredited training courses
3. A subject or systems expert that others turn to for guidance and information
4. A member of a project team introducing new equipment, systems or processes

Download the Peer Training overview sheet

Many people find it difficult to move from management thinking into executive thinking. The critical difference is moving from focusing on their own unit to focusing on helping the CEO lead the organisation. This program brings senior leaders together to systematically go through key leadership topics, drawing on their experience, the input of their peers and supported by evidence based research.

This program is suitable for people who are:

1. Already experienced managers
2. New to senior management roles
3. Responsible for long term or high cost decisions
4. Setting direction for the organisation or key groups
5. Working as part of a senior leadership team

Download the Strategic Leadership Program overview sheet

The shift from individual worker, who does their own work, to supervisor, who coordinates other people's work, is a huge jump. The skills that made a person successful in the past now need to be augmented by new skills about coordination, planning, communication and stakeholder management. This program brings supervisors together to explore the key elements of supervising and how they apply them in their own situation.

This program is suitable for people who are:

1. Supervisors of teams or projects
2. Responsible for people working together
3. Managing stakeholders to get work outcomes
4. Responsible for workplace or team systems and processes

Download the Team Leaders Program overview sheet

The daily treadmill that teams are on as they get work done makes it easy to forget personal and team wellbeing. When wellbeing drops productivity is likely to fall as well. Whether for humane or productivity reasons it is important to foster wellbeing at work. This workshop helps participants explore the options that research shows support wellbeing. Using the practical Positive Teams framework, participants can plan and develop options for improving wellbeing in their workplace.

This workshop is suitable for people who are:

1. Working in a team or organisational environment
2. Committed to both people and productivity
3. Wanting to support healthy corporate culture

Download the Optimising Teams overview sheet

Many leaders and teams engage in business planning processes but this doesn't always get satisfactory outcomes. A lot depends on the structure of the process and the quality of conversation. The Leaders that Plan program is an innovative developmental approach to business planning. Using the Performance Panel framework it systematically steps participants through key elements required by any business or team. The result is an opportunity for participants to increase both their understanding of what they must address and what their own team or business must do next.

This program is suitable for teams and leaders who are:

1. Responsible for reviewing and setting their business priorities
2. Ready to engage in strategic or business planning
3. Wanting to learn more about their business
4. Keen to create real value and engage customers and stakeholders.

Download the Leaders that Plan overview sheet

Many units have talented people in their technical fields. However the team can still find itself surprised by difficulties and gaps in their work. These are often a result of how they understand their roles and those of others. Using the highly valued Team Management Systems role profiles this workshop helps participants to understand their role preferences. Then can explore the strengths and risks of their team role style. They can then examine ways they can build team performance for their team and cover all the team responsibilities, regardless of preferred roles.

This program is suitable for people who are:

1. Required to work in a team
2. Responsible for jointly working on tasks, processes or projects with others
3. In teams that require a lot of collaboration
4. Wanting to work with others to increase team performance and outcomes.

Download the Understanding Teams overview sheet

Many people are smart or clever at doing things. Yet this often doesn't translate into successfully achieving personal or organisational goals. The gap can be a lack of understanding of what emotional intelligence skills they need to develop and apply to match their work roles. This workshop uses the well established Bar-On EQ-i profiles and framework to help participants explore a range of skills that they can apply to their own situation and goals.

This program is suitable for people who are:

1. Eager to achieve their goals
2. Dealing with complex or difficult people or customer dynamics
3. Required to work with stakeholders to get them on side
4. Working in roles that require dealing with stressful or demanding situations
5. Wanting to build their overall resilience and inter-personal capabilities

Download the Emotional Intelligence overview sheet

Many people struggle to do well but often don't know what they need to do to improve. There is strong evidence that people find it difficult to get a clear picture of how well they are doing things. Effective, constructive and safe feedback is critical for high performance. The 360˚ Feedback Process is designed to help people get reliable, actionable information that helps them to perform. The process can gather information, selecting from a range of frameworks to suit your situation, including Team Management Systems Linking Skills, the Performance Panel or your own corporate capabilities or strategic framework.

This program is suitable for people who are:

1. Wanting useful information to help them to perform well
2. Taking responsibility for their contribution to the organisation or team
3. Who haven't done for several years a major feedback exercise about their contribution

Download the 360˚ Feedback Process overview sheet

Trust matters. Trust keeps teams moving, work flowing, and satisfaction and confidence flourishing. Damaged trust, or worse, lost trust, can bury teams or key stakeholder relationships in turmoil and grief. Yet for many people and teams, how to enable trust or restore damaged trust remains a challenge. It involves risk and hope but relies on practical decisions and choices.

The seminars available in this series take evidence based research and years of experience with teams and turns them into practical resources. The seminars can help team members maintain healthy trust in their teams. The leadership seminar helps leaders manage levels of trust in their teams to help them maintain a productive and happy team. The three seminars in this series are:

• Introduction to Trust in Teams
• Building Trust in Teams
• Leading Trust in Teams

These seminars are suitable for people or teams that:

1. Want to enable greater trust using practical frameworks
2. Rely on trust to facilitate teamwork or important collaboration with others
3. Who need to guide and restore trust in complex team or organisational dynamics

Download the Trust in Teams seminar series overview sheet

A common condition for teams is that they are busy working, turning out products and services for others every day. For many there are no clear milestones that show them what they have achieved. The risk is that they run themselves, morale and productivity into the ground. This facilitated process gives people a boost, getting them off the treadmill for a couple of hours to identify and acknowledge their achievements and the contribution people made to their success.

This program is suitable for people who are:

1. Hard working and have put in a busy year
2. At any level in the organisation from front counter teams to senior executives
3. Feeling the drain of hard work and are ready for an energy and morale boost
4. Keen to reflect on their achievements ready to do more

Download the Review and Affirmation Process overview sheet

Inefficiency and stressors are most experienced by the people who deal with them. Unfortunately a lot of organisations are so busy these issues don't get addressed unless they get picked up by major reform projects. In the mean time opportunities to improve efficiency, morale and satisfaction are lost. The Practical Innovation process brings people together to identify innovation from the ground up. It is especially good at drawing out opportunities that statistical methods or meta analysis will not find. The process draws out the evidence about issues or opportunities that can lead to improvements. It then sets out to develop corresponding solutions and initiatives.

This program is suitable for people who are:

1. People who want to make things better
2. Teams that want to improve their performance and quality of work life
3. Leaders who are committed to listening to their people and making things better
4. Executives seeking cascading change and improvement across the organisation

Download the Practical Innovation overview sheet

Organisational change is a balance between corporate responsibilty and individual change. This workshop focuses on the individual person dealing with change and how they can navigate it well. Facing the reality that most people don't get to deal with change until it is upon them, even when the organisation has warned it is coming, this seminar helps people to explore phases of change, the types of change they are dealing with, strategies for effectively engaging change, the feelings they can encounter and how to remain resilient. It also looks at the impacts on their work and how they can continue to work well during change.

This program is suitable for people who are:

1. Dealing with change or facing coming change
2. Wanting to nourish their ability to handle change and do well
3. Leaders who want to help their people prosper in the face of change
4. In teams that want to perform and feel good about their work during change

Download the Navigating Change overview sheet