Recent Activity
The staff consultations are in full swing. Participation rates are
high, showing a keen interest in the new quality and safety standards
how the new model will work.
To date there have been over 100 suggestions about the model and the
standards they are based on. People are very keen to understand how
this will affect their future work. While this is understandable it
cannot be finalised until after the consultation and final version of
the standards. Remember, the procedures won't be finalised until the 22
September. If you need to check the latest on dates and time frames,
check the Schedule section on the Overview page.
Coming Up
There is still another month to go in the consultation process .
The new standards will then be finalised for signing off by
the 30 August. Keep checking your email and with your supervisor for
opportunities to participate in the consultation.
Success Stories
The consultation about the new standards has brought out much valuable
insight from staff. There have been 21 amendments to the
standards based on issues raised. This great result not only improves
our change to new levels of quality and safety but highlights the
sincere effort people across the organisation are putting
in to make the change succeed.
Current Questions
Question: What are quality standards?
Answer: The quality standards are standards used across industry and to
be selected for our organisation to help us:
- Commit to delivering quality products to our customers.
- Provide reliable systems to achieve this.
- Set expectations for the quality of materials from our
suppliers.
- Identify competency levels required for tasks in our
organisation.
- Set principles for gathering, analysing and using data to
improve our performance.
People and the Project
Ann O'Guerre and the Training and Development Team are already going
through the feedback with a view to scoping out staff development
needs. Even though the model is not yet finalised the team is looking
at each new modification to the standards and consulting people about
the training, experience, skills and knowledge people will need to meet
these standards. This is part of ACME Corporation's commitment to be
ready to support our people through the transition.
Key Dates
The rest of July will see the continuation of the consultation.
Recent Activity
The Senior Executive Group has endorsed the model for your quality and
safety processes. A few modifications from the SEG meeting have to be
put into the model then it is ready for consultation with staff across
the organisation.
The model aims to keep our strengths in tailored products and timely
delivery. To achieve this the model will insert process steps into our
design and operational activities. If there are no issues with the
product then the processes should have minimal or no impact on existing
processes and timelines. Where risks are identified a set of product
improvement and customer management processes will be triggered. A new
Quality and Safety Unit will be established to support teams
implementing the process and to monitor data to check the reliabilty
and safety performance of our products.
Coming Up
The final model should be finalised by the end of this week,
incorporating the issues raised by the SEG. From next week a series of
consultation sessions will be held across the organisation. All staff
are invited to these. You will be notified by email and through your
supervisor about sessions near you. Staff in design and operational
units are especially encouraged to participate.
Success Stories
One key reason the model was ready in time for the SEG and successfully
endorsed was the initiative of our head of R&D, Mr. Nick
O'Thyme. At the last minute he was able to get approval from several
companies in the U.K. to review their data and processes.
We sent Nick to the U.K. on a horror trip: 24 hours flight over, 48
hours of meetings and access to company records and a 24 hours return
flight. No changing of the guard for Nick this trip. You
would expect him to be sleeping it off but on the return trip Nick
conducted a thorough statistical analysis of the data, comparing it to
local data and had a report ready the next morning. We owe Nick a lot.
Thanks Nick.
Current Questions
Question: What is the consultation process about:?
Answer: The consultation is an opportunity for staff to add several bit
to the process. Obviously we don't intend to redo the technical work
from the ground up. That would defeat the purspose of pulling together
the technical expertise we have to develop the model. What we
do from here is look at:
- What details need to be resolved to finalise the model?
- What improvements are needed in other
areas of the organisation if we are to get the best from the model?
- What do teams have to address to get ready for implementing
the model?
People and the Project
Feedback from across the organisation indicates a mix of excitement and
uncertainty about the project. This is to be expected at this early
stage. Over the next few weeks, through the consultation process, we
hope to move quickly to creating a greater amount of certainty as the
details are finalised. It is important to Mr. Merryweather and the rest
of SEG that people get the information they need as soon as possible.
This way we can all start to see the role we will play in this new
phase of ACME Corporation's continuing success.
Remember, if you have questions and can't find the answers here, check
with your supervisor or your team's project representative.
Key Dates
The month of July is dedicated to consultation across the organisation.
Check with your supervisor and watch your email for information about
sessions near you.
Recent Activity
The project is engaged in research for designing a quality and safety
model for us to adopt. The research has involved visits to other
organisations, benchmarking studies and literature review. This work
will continue for another week when it will be finalised in time for
presenting a provisional model to the Senior Executive Group on 1
August.
Coming Up
Over the next few weeks you may be approached by a member of the
project team to consult you about the different models being
considered. At this stage it is important to know that we are
reviewing different options.
We are only doing a technical consultation at this stage, talking to
people who can provide relevant technical input on different models. A
broader consultation will be conducted once a model is selected.
Success Stories
Ann O'Guerre, our Director of Human Resources, has successfully
recruited Ms. Max Seaqueretae as our new Director of Risk. Max comes
from Armageddon Enterprises, a leading player in our sector. With Max
comes a wealth of industry information about risk and safety which we a
putting sraight into this project.
Current Questions
Question: When will we know what our new business processes are?
Answer: At this stage the project team is finalising its research into
viable models. This includes looking at practices in other
organisations and industry standards. The team will select a model that
matches our organisation and fits with our existing strengths.
This will go to the Senior Executive Group for sign-off on
July 1. After that time we will be able to start presenting the model
to staff.
People and the Project
Our recently assembled project team is already hard at work.
It has been meeting to develop the project plan for sign off
by the Senior Executive Group.
Progress to date has included examination of models, bench-marking
standards across the sector, development of the strategy and estimation
of costs. The team is also looking at the change management
implications, especially what each model would require in terms of
helping people adapt.
Key Dates
1 July - Sign off of project plan.
